Click and Collect from Creme Soho
Ready to pick up by you at atime of your choosing in our bakery.
FAQ
The Bakery
Baked, brewed and blended everyday in our shops in Soho and Notting Hill.
We are open for cookies, coffee and soft serve every day:
Soho
10am to 9pm
Notting Hill
9am to 7pm Monday-Friday, 10am to 9pm Saturday, 10am - 8pm Sunday
Delivery & Pick-up
Our delivery range is to UK Mainland only (except Scottish Highlands) and for store pick-up - please select 'click & collect' when placing your order. This will automatically set your order to pick-up from 4 D'Arblay Street, W1F 8DJ.
The Brand
What is Crème?
Creme is a New York inspired dessert shop that puts a French twist on American classics. The French twist comes from our Executive Chef Gabrielle Coste and the American classics we specialise in are cookies and soft serve ice cream.
What does Crème mean?
Creme is ‘cream’ in French and we wanted a name that sounded soft, warm and cosy just like our cookies.
The Cookies
What are your flavours?
We have 4 flavours - Milk Chocolate, Double Chocolate, Miso & White Chocolate, Banana & Dark Chocolate.
Do you do vegan?
Yes! We sourced all natural ingredients to replace the non-vegan parts of our Double Chocolate Cookie.
Do you do gluten free?
Not yet but we’ll launch it soon!
Why are there nuts in all the cookies?
Because when we were developing the recipes, nothing brought the density but also the crumble to the cookie like ground almonds. We also love the subtle sweet/nutty flavour they bring to the dough. We know that lots of people are allergic so we’re going to try and develop nut free cookies!
Where are the cookies made?
At our shops in Soho & Notting Hill every day.
Are you going to do any more flavours?
Totally! We’re always working on new ones and have 100s of ideas we want to bring to you in cookie form. It’s important to us that we stay to our French roots so are keen to bring you flavours inspired by our patisserie background.
How do you make them gooey?
Secret, sorry!
Are the cookies undercooked?
No of course not! The cookies actually travel through a super smart oven that means they can never be undercooked, or overcooked for that matter. The goo is perfectly safe to eat.
What are the allergens?
Our cookies: Nuts, Milk, Eggs, Gluten, Soya
Our soft serve: Milk, Gluten (adding our cookie crumb will add the cookie allergens as well!)
Cookie Maintenance
How long do they stay fresh?
The cookies are baked super fresh and we would recommend you eat them on the day of arrival, using our reheat instructions.
How should they be stored?
The box is fine but ideally in an airtight container, or you can clingfilm the box. Exposure to air is what makes them dry and too hard.
What should I do if I want to eat them in 2 days?
Put them in the oven for 5 minutes at 180C and they will go back to their gooey best!
Can they be frozen?
Yes, we recommend freezing on the day of purchase and when ready to eat, bake at 180C for 10 minutes or until warmed through.
The Ice Cream
What is the ice cream flavour?
Malt flavour.
Is it gluten free?
No.
Orders & Delivery
Delivery & Pick-up
Our delivery range is to UK Mainland only (except Scottish Highlands) and for store pick-up - please select 'click & collect' when placing your order. This will automatically set your order to pick-up from 4 D'Arblay Street, W1F 8DJ.
How do I place an order?
You can order our products from this site by clicking ‘shop now’.
Select your box and choose which flavours you would like in your box. Follow through to the checkout and if it is a gift - you can add a note to your order.
Select your delivery option (on demand for same day in London, postal for 2 days delivery in the UK). Or select 'click & collect' to visit the shop. Once your order is accepted and the online payment is made, a confirmation email will be sent to you. It contains your order number.
What are your delivery options?
1. On demand delivery London
For cookies that are baked fresh, packaged and delivered to your door within the hour by bicycle or motorbike - within 15km of the shop.
To order, enter your postcode to see if you are eligible and select your date and time. You will be provided with a 2 hour delivery window, Monday to Sunday.
This option can be can be used for same-day deliveries or to place orders in advance.
Please provide a phone number and email to receive order confirmation. You will receive a text message when your cookies are on their way and your driver will call the number provided in the event no answer.
2. Postal delivery across the UK
For cookies that are baked fresh, packaged in special boxes and delivered to your door, by post [2 day delivery time] - available to UK Mainland only (except Scottish Highlands).
To order, select your date. Deliveries are Tuesday to Saturday, between 9am and 5pm. You will receive a text message or email from DPD when your cookies are on their way, on the day.
LOCAL DELIVERY
How much does delivery cost?
On demand delivery is priced by our third party delivery partner and is based on proximity to the shop. Costs between £10 - £20.
Do you deliver to me?
We are delivering within 15 km radius from our shop in Soho. Select "Local Delivery" and enter your postcode to see if you are eligible.
Can I change my order?
If you need to change the flavour mix or delivery details, please get in touch via email sendcookies@creme.london and we will do our best to help you!
What are the delivery timings?
On demand delivery: we need 1hr notice for your cookies and you can select a same day, 2 hour window. Please note, sometimes drivers can be a bit late.
Do I need to be there to accept delivery?
On demand deliveries - please let us know via email to sendcookies@creme.london if you will not be home and we will do our best to arrange an alternative time.
It is the customer’s responsibility to ensure a complete and correct address is supplied, as well as a correct phone number for contact.
Creme cannot accept responsibility for missed deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.
NATIONWIDE DELIVERY
How much does delivery cost?
Postal delivery is £6.99 to all addresses within the delivery range.
Do you deliver to me?
Postal delivery is available to UK Mainland only (except Scottish Highlands).
Can I change my order?
Unfortunately not. We have a small team and aren’t able to make changes to flavours, box size, delivery date or address.
When will my cookies arrive?
Orders normally arrive between 9am and 5pm on your chosen day and you will receive a notification of a specific delivery by 11am on the day of arrival. On rare occasions, parcels get delayed when in transit and may arrive on another day. This is not something we can control and you will be advised of changes in delivery by DPD.
If you are ordering for a special occasion, you may like to consider ordering them to arrive a day earlier to avoid disappointment.
Do I need to be there to accept delivery?
Please follow the link on your text message from DPD to arrange an alternative address or delivery time (subject to availability in your area).
Creme cannot accept responsibility for missed deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.
GENERAL INFORMATION
I can’t find you on Deliveroo, why?
Deliveroo sets the radius and for the moment it is just Central London. We also occasionally turn it off when the shop is super busy so we can focus on giving our customers the best service.
What should I do if my cookies are damaged in transit?
If you notice that your order is damaged at receipt, please send us photos and a description of the damage to sendcookies@creme.london within 24 hours of receiving your package.
What should I do if my order hasn't arrived?
If your order hasn’t arrived by the end of the day, please get in touch via email sendcookies@creme.london
