FAQ

We are open for cookies, coffee and soft serve every day:

Soho
Sunday – Thursday 10am to 9pm

Friday – Saturday 10am to 10pm

 

Notting Hill
Monday – Friday 9am to 7pm

Saturday 10am to 9pm

Sunday 10am to 8pm

Our delivery range is to UK Mainland only (except Scottish Highlands).

For store pick-up – please select ‘pick up’ when placing your order. This will automatically set your order to pick-up from your desired location : Soho or Notting Hill.

Crème is a New York inspired dessert shop that puts a French twist on American classics. The French twist comes from our Executive Chef Gabrielle Coste and the American classics we specialise in are cookies and soft serve ice cream.

Crème is ‘cream’ in French and we wanted a name that sounded soft, warm and cosy just like our cookies.

We have 4 flavours – Milk Chocolate, Double Chocolate, Miso & White Chocolate, Banana & Dark Chocolate.

Yes! We sourced all natural ingredients to replace the non-vegan parts of our Double Chocolate Cookie.

We are working on it!

Because when we were developing the recipes, nothing brought the density but also the crumble to the cookie like ground almonds. We also love the subtle sweet/nutty flavour they bring to the dough. We know that lots of people are allergic so we’re going to try and develop nut free cookies! 

At our shops in Soho & Notting Hill every day.

Totally! We’re always working on new ones and have 100s of ideas we want to bring to you in cookie form. It’s important to us that we stay to our French roots so are keen to bring you flavours inspired by our patisserie background.

Secret, sorry!

No of course not! The cookies actually travel through a super smart oven that means they can never be undercooked, or overcooked for that matter. The goo is perfectly safe to eat.

Our cookies: Nuts, Milk, Eggs, Gluten, Soya
Our soft serve: Milk, Gluten (adding our cookie crumb will add the cookie allergens as well!)

The cookies are baked super fresh and we would recommend you eat them on the day of arrival, using our reheat instructions.

The box is fine but ideally in an airtight container, or you can clingfilm the box. Exposure to air is what makes them dry and too hard.

Put them in the oven for 5 minutes at 180C and they will go back to their gooey best!

Yes, we recommend freezing on the day of purchase and when ready to eat, bake at 180C for 10 minutes or until warmed through.

Malt flavour.

No.

You can order our products from this site by clicking ‘shop now’.
Select your box and choose which flavours you would like in your box. Follow through to the checkout and if it is a gift – you can add a note to your order.
Select your delivery option (on demand for same day in London, postal for 2 days delivery in the UK). Or select ‘pick up’ to visit the shop. Once your order is accepted and the online payment is made, a confirmation email will be sent to you. It contains your order number.

1. On demand delivery London

For cookies that are baked fresh, packaged and delivered to your door within the hour by bicycle, motorbike or car – within 8 miles radius from the stores (Soho or Notting Hill).
To order, enter your postcode to see if you are eligible and select your date and time. You will be provided with a 1/2 hour delivery window, Monday to Sunday.

This option can be used for same-day deliveries or to place orders in advance.

Please provide a phone number and email to receive order confirmation. You will receive a text message when your cookies are on their way and your driver will call the number provided in the event no answer.

 

2. Postal delivery across the UK

For cookies that are baked fresh, packaged in special boxes and delivered to your door, by post [2 day delivery time] – available to UK Mainland only (except Scottish Highlands).

To order, select your date. Deliveries are Tuesday to Saturday, between 9am and 5pm. You will receive a text message or email from DPD when your cookies are on their way, on the day.

Within the radius, standard London delivery is from £10  to £21 – can be more for bigger order.

We are delivering in London within the 8 miles radius of both stores. Select “Delivery” and enter your postcode to see if you are eligible.

If you need to change the flavour mix or delivery details, please get in touch via email sendcookies@creme.london and we will do our best to help you! And Our Customer Support team can help via the chat bot.

On demand delivery: we need 1hr notice for your cookies and you can select the same day, 1/2 hour window. Please note, sometimes drivers can be a bit late.

Please provide a phone number and email to receive order confirmation. You will receive a text message when your cookies are on their way and your driver will call the number provided in the event no answer. Text will be sent when the delivery is on its way + 5 mins away. The driver will be able to contact the end customer. 

It is the customer’s responsibility to ensure a complete and correct address is supplied, as well as a correct phone number for contact.

Creme cannot accept responsibility for missed deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.

Postal delivery is £6.99 to all addresses within the delivery range.

Postal delivery is available to UK Mainland only (except Scottish Highlands).

Unfortunately not. We have a small team and aren’t able to make changes to flavours, box size, delivery date or address.

Orders normally arrive between 9am and 5pm on your chosen day and you will receive a notification of a specific delivery by 11am on the day of arrival. On rare occasions, parcels get delayed when in transit and may arrive on another day. This is not something we can control and you will be advised of changes in delivery by DPD.
If you are ordering for a special occasion, you may like to consider ordering them to arrive a day earlier to avoid disappointment.

Please follow the link on your text message from DPD to arrange an alternative address or delivery time (subject to availability in your area).

Creme cannot accept responsibility for missed deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.

Deliveroo sets the radius and for the moment it is just Central London. We also occasionally turn it off when the shop is super busy so we can focus on giving our customers the best service.

If you notice that your order is damaged at receipt, please send us photos and a description of the damage to sendcookies@creme.london within 24 hours of receiving your package.

If your order hasn’t arrived by the end of the day, please get in touch via email sendcookies@creme.london